Last
month we discussed: Applying for a job. This
month we will concentrate on The Dealing with
Difficult People series of books.
DEALING WITH
DIFFICULT PEOPLE
How
to deal with Nasty customers,
demanding bosses and uncooperative colleagues
This has been an international best-seller since 1990 with 24
publishers and available in over 100 countries. Completely updated and revised, it outlines
proven techniques that help workers “keep their cool” in a variety of
situations including:
- Calming angry customers
- Handling annoying subordinates, co-workers, and bosses
- Dealing with sarcasm and the ‘silent treatment’
- Preventing abusive language and behaviour
- Recognising and circumventing office politics
- Sexual Harassment and Workplace Bullying
DEALING WITH DIFFICULT SPOUSES
AND CHILDREN
How to deal with angry, demanding and manipulative
spouses and children.
Dealing with Difficult Spouses and Children is an
absolute must if you’ve had to deal with manipulators who expertly push your
buttons or if you allow others to make you feel irritated, stressed,
frustrated, angry, hurt, revengeful or guilty.
DEALING WITH DIFFICULT RELATIVES AND IN-LAWS
How to deal with angry, demanding, and
manipulative relatives and In-laws.
Dealing with
Difficult Relatives and In-laws is an absolute must if you’ve had to deal with
manipulators who expertly push your buttons or if you allow others to make you
feel angry, hurt, guilty or frustrated.
DEALING WITH DIFFICULT
SITUATIONS
AT WORK AND AT HOME
Dealing with
Difficult Situations at Work and at Home is essential reading for anyone who wants to handle difficult behaviour
and take back control during life’s difficult situations. Topics include:
AT WORK:
- Dealing
with difficult bosses - Dealing
with difficult subordinates - Dealing
with difficult colleagues and others - Unhappy
at work
AT HOME:
- Dealing
with difficult couples - Dealing
with difficult wives - Dealing
with difficult husbands - Dealing
with difficult children - Dealing
with difficult seniors
Roberta Cava is a
best-selling author of non-fiction books. She has written over 60 books that
can all be ordered via Amazon Books worldwide. She lives on the Gold Coast of
Queensland in Australia.
To order her books: Go to amazon.com
then click “Books”
and under Search put “Roberta Cava”
(which will bring up all of her books).
To contact Roberta Cava or Cava Consulting, please send an
e-mail to cavaconsulting@ozemail.com.au