April 2021 Dealing with Difficult People Newsletter

Home Newsletter April 2021 Dealing with Difficult People Newsletter

Last month we discussed the release of Roberta’s second COVID-19 book entitled: COVID-19 200-400 days Facts and Fun.

Today we will discuss her book Dealing with Difficult People that has been an international best-seller since 1990 with 24 publishers and available in over 100 countries.

This book is also available through Amazon Books in the following languages:

  • German
  • Spanish
  • Romanian and
  • French


How to deal with Nasty customers, demanding bosses and uncooperative colleagues

Everyone who has had to deal with irate, rude, impatient, or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.

Completely updated and revised, this international bestseller outlines proven techniques that help workers “keep their cool” in a variety of situations including:

  • Calming angry customers
  • Handling annoying subordinates, co-workers, and bosses
  • Dealing with sarcasm and the ‘silent treatment’
  • Preventing abusive language and behaviour
  • Recognising and circumventing office politics
  • Sexual Harassment and Workplace Bullying

Chapter 1 – Understanding behaviour and its effects

Chapter 2 – Dealing with Manipulators (The 115 ways people try to manipulate you and how to deal with them)

Chapter 3 – Basic communication skills

Chapter 4 – Dealing with Difficult Clients

Chapter 5 – Workplace bullying

Chapter 6 – Dealing with Difficult Supervisors

Chapter 7 – Dealing with Difficult Co-workers

Chapter 8 – Dealing with Difficult Subordinates

Roberta Cava has written 52 books – 44 are non-fiction and 8 are fiction. She lives on the Gold Coast of Queensland, Australia.

To order her books: Go to amazon.com then click ‘Books’ and under ‘search’ put Roberta Cava (which will bring up all of her books).

To contact Roberta Cava or Cava Consulting, please send an e-mail to cavaconsulting@ozemail.com.au