Last month we discussed the release of Roberta’s second
COVID-19 book entitled: COVID-19 200-400 days
Facts and Fun.
Today we will discuss her book Dealing
with Difficult People that has been an international best-seller
since 1990 with 24 publishers and available in over 100 countries.
This book is also
available through Amazon Books in the following languages:
DEALING WITH DIFFICULT PEOPLE
How to deal with Nasty customers,demanding bosses and uncooperative colleagues
who has had to deal with irate, rude, impatient, or aggressive people in the
workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies
for handling stressful situations calmly and professionally and is an absolute
must for anyone who wants to defuse tensions and resolve stressful situations.
Discover the root causes of poor communication, learn how to deal with the most
common personality conflicts and improve your own people skills so that you
work better with others.
updated and revised, this international bestseller outlines proven techniques
that help workers “keep their cool” in a variety of situations including:
annoying subordinates, co-workers, and bosses
with sarcasm and the ‘silent treatment’
abusive language and behaviour
and circumventing office politics
Harassment and Workplace Bullying
Chapter 1 – Understanding behaviour and its effects
Chapter 2 – Dealing with Manipulators (The 115 ways people try to
manipulate you and how to deal with them)
Chapter 3 – Basic communication skills
Chapter 4 – Dealing with Difficult Clients
Chapter 5 – Workplace bullying
Chapter 6 – Dealing with Difficult Supervisors
Chapter 7 – Dealing with Difficult Co-workers
Chapter 8 – Dealing with Difficult Subordinates
Roberta Cava has written 52 books – 44 are non-fiction and 8 are fiction. She lives on the Gold Coast of Queensland, Australia.
order her books: Go to amazon.com then click ‘Books’ and under ‘search’ put Roberta Cava (which will bring up all of her books).