January 2026 Dealing with Difficult People Newsletter

Home Newsletter January 2026 Dealing with Difficult People Newsletter

Last month we discussed Keeping our Children Safe. This month we will concentrate on the topic of Human Resources.

Roberta spent a year researching and preparing her A4 sized 264 page manual entitled, Human Resources Policies and Procedures Manual that is available via Amazon books in both paperback and eBook formats. The book was aimed at the Australian market but could be used in most countries. Why not save yourself or your company a year of work and invest in the following book?

Topics in this book include:

Discrimination and Harassment

Employee Assistance Program

Employee Discipline

Grievance Handling

Leave

Miscellaneous Human Resources

Work from Home

New Employees

Occupational Health and Safety

Payroll

Performance Appraisal

Recruitment

Re-Deployment and Redundancy

Relocation

Resignations

Training and Development

Work Cover

Roberta has also made it available in Microsoft Word so people can purchase a copy and be able to adapt it to suit their company’s needs. The book includes policies (such as recruitment, training, how to write job descriptions and conduct performance appraisals) that then give procedures on how that policy can be implemented. There are also forms that can be used as part of the procedures section of each policy.

Another manual that is essential for the smooth running of a Human Resources Department is an employee handbook that explains all the company rules and regulations.

Employee Handbook can be purchased from Amazon Books.

Also of interest might be her book entitled Human Resources at its best!

This book gives tips on how a Human Resources Department should be run. It can be purchased from Amazon Books.

To order any of these books: Go to amazon.com then click ‘Books’ and under ‘search’ put the name ‘Roberta Cava’ then click on the book you wish to purchase.

To contact Roberta Cava or Cava Consulting, please send an e-mail to cavaconsulting@ozemail.com.au