January 2021 Dealing with Difficult People Newsletter

Home Newsletter January 2021 Dealing with Difficult People Newsletter


Last month we discussed the topic: Equal Pay for Work of Equal Value based on Roberta Cava’s book Human Resources at its best. This month we will discuss her book entitled: Survival Skills for Supervisors and Managers – Guidelines for Business Success.

Whenever work is delegated to others, the person responsible for their actions is their supervisor or manager. It doesn’t matter whether those individuals have the title of supervisor, foreman / woman, department head, manager, superintendent, executive or CEO – if they’re supervising others – they need to know this valuable information. Many are literally thrown into their positions with little or no training. This book is written for those entering a supervisory or management position or are already in the position but are running into difficulty doing their job properly.

Some of the topics covered are:

  • The Role of the Supervisor
  • Leadership Styles
  • Delegation
  • Motivation
  • Time Management
  • Interpersonal Skills
  • Problem Solving
  • Meeting Skills
  • Training and Development

Roberta Cava has over three decades of Human Resources experience and has been Head of Human Resources for firms in Canada and Australia. She is a best-selling author of non-fiction books. In total she has written 50 books; seven of them fiction and 43 are non-fiction. She lives on the Gold Coast of Queensland in Australia.

To order Roberta’s books:

Go to amazon.com then click ‘Books’ and under ‘search’ put Roberta Cava (which will bring up all of her books).

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