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Seminar - Customer Service - Session 04 Personality Clashes

Seminar - Customer Service - Session 04 Personality Clashes

Seminar - Customer Service - Session 04 Personality Clashes
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Do you have problems dealing with introverted or extroverted clients?
Could you be a difficult person to others without knowing it? Or
Do you feel guilty if you have to say “no?” 

If so, this seminar is for you! Learn more about:

  • Rate your effectiveness as a customer service representative.
  • Do you feel guilty when you say “No?”
  • Agree to disagree.
  • Extreme Introvert / extrovert personality types.
  • The importance of understanding sensory language.
  • Could you be a difficult person?
  • What kind of person are you? A, B, C or D?
  • What are the strengths and weaknesses of each personality type?
  • How to work with other personality types – friends and relatives – Bosses and Clients
  • Dealing with authority figures.

Learn how to deal effectively and efficiently with clients by obtaining Roberta Cava’s 28 minute on-line seminar entitled:

Personality clashes ($25.00)

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