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Seminar - Customer Service - Session 03 Customer Service Problems Part 2

Seminar - Customer Service - Session 03 Customer Service Problems Part 2

Seminar - Customer Service - Session 03 Customer Service Problems Part 2
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Do you have to deal with condescending or rude clients?
Do you have to deal with profane language, drunks or threatening individuals? Or
Do your clients invade your space?

If so, this seminar is for you!  Learn more about:

  • Client has no appointment but expects action.
  • Client is long-winded or can’t keep to the topic.
  • Client expects an immediate answer.
  • Client is condescending or rude.
  • Dealing with a 2-faced client.
  • Dealing with two clients simultaneously.
  • 2 clients who insist they are “next.”
  • Client refuses to wait turn.
  • Client uses profane language, is drunk or threatening.
  • Dealing with shoddy trades people.
  • Clients who lie.
  • Clients who invade your space.
  • Clients who use sarcasm or the “silent treatment.”
  • The way to win arguments.
  • Repetitive phrases
  • Procrastinators and those who are late.

Learn how to deal effectively and efficiently with clients by obtaining Roberta Cava’s 27 minute on-line seminar entitled:

FREE Book Chapter
Please fill in your details below to Receive FREE Access to a Chapter of "Dealing With Difficult People"




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