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Seminar - Customer Service - Session 01 Customer Service Tips

Seminar - Customer Service - Session 01 Customer Service Tips

Seminar - Customer Service - Session 01 Customer Service Tips
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Customer Service Tips
What is customer service all about?
Do you have to deal with frustrated or angry clients? Or
Do you receive destructive vs constructive criticism?


If so, this seminar is for you!  Learn more about:

  • What is customer service all about?
  • Dealing with frustrated and angry clients.
  • Giving and receiving criticism.
  • Differences between constructive and destructive criticism.
  • Making mistakes.
  • Answering phone messages.
  • Telephone etiquette.
  • Roper telephone responses.
  • Long distance calls on “hold.”

Learn how to deal effectively and efficiently with clients by obtaining Roberta Cava’s 27 minute on-line seminar entitled:

Customer Service Tips ($25.00)  

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Please fill in your details below to Receive FREE Access to a Chapter of "Dealing With Difficult People"




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