With Roberta Cava - author of the book: Dealing with Difficult People!


This series of seminars is geared towards those who are working in customer relations or sales positions who will likely have to handle some very complex and trying situations.� They will learn customer service tips, how to deal with problem customers and why they might be difficult people to others.

In 1982, Roberta Cava opened her first international training and development office in Edmonton, Alberta, Canada, her second in Maui, Hawaii, USA in 1986, and her third in Queensland, Australia in 1998 when she emigrated to Australia.

To learn more about customer service, be sure to look at Roberta�s book Dealing with Difficult People. Why not try reading a sample chapter?

Choose one or all of the following sessions that cost only $25.00 per session or purchase Session 2 & 3 for $40.00.


Steps to take when making a purchase:

Make sure you give yourself adequate time to view the presentation. Even though most sessions are from 25 to 35 minutes, you may wish to pause or go back to earlier slides. You may also like to take notes along the way, so one session might take you from one to three hours, depending on how long you wish to take.

Choose the session you wish to take.

Follow the prompts for payment.

Download and print out the seminar notes so you can add your own comments as you proceed through the session.

Click on the free bonus chapter from one of Roberta Cava's books about Dealing with Difficult People   

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