Upset, angry, rude, abusive customers
Difficult co-workers
Whiners, complainers & bellyachers
Annoying subordinates
Demanding bosses
Abusive language or behaviour
Sarcasm, "The Silent Treatment," gossip and tantrums
'Click Here’ for more info
“You outline and describe things so well and concisely.”
“You outline and describe things so well and concisely. The procedures to follow when dealing with others are concrete as well as pertinent. Thank you for your help.”
Margaret Thomson, Maui, USA
“I have always been afraid of handling demanding customers… now have more confidence…”
“I have always been afraid of handling demanding customers over the phone. However, I now have more confidence to try out the suggested actions to be taken when I am in such a situation.”
Nazlin Bte Mohd Hilal, Singapore
“I learned how to deal with… without losing my cool.”
“I learned how to deal with irate, rude, impatient, emotional, persistent and aggressive people without losing my cool.”
Cathryn Sim, Immigration & Checkpoints Authority, Singapore
Other Book Titles Available in the Difficult People Series…
- Dealing With Difficult Relatives and In-Laws
- Dealing With Difficult Situations At Work and at Home
- Dealing With Difficult Spouses and Children
- Dealing With Domestic Violence and Child Abuse
- Dealing With School Bullying
- Dealing With Workplace Bullying
Other Book Titles Available by Roberta Cava
- Before Tying The Knot - Questions Couples Must Ask Each Other Before They Marry
- Belly Laughs for All - Volume 1
- Belly Laughs for All - Volume 2
- Belly Laughs for All - Volume 3
- Belly Laughs for All - Volume 4
- Easy Come - Hard to Go
- How Women Can Advance in Business
- Human Resources at its Best
- Survival Skills for Supervisors and Managers
- Take Command of Your Future
- Time and Stress
- What Am I Going to Do with The Rest Of My Life
- Wisdom of the World
For International Publishers of Roberta Cava’s Books please ‘Click Here’.